Shipping policy
Shipping Policy
Last updated: August 23, 2026
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of your order. Estimated delivery times after shipment are:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (order must be placed before 12 PM CST)
Free Shipping
We offer free standard shipping on orders over $[amount]. This applies to domestic orders only.
Domestic Shipping
We ship to all 50 U.S. states. Some remote locations may require additional transit time.
International Shipping
We currently [do/do not] ship internationally. If international shipping is available, the customer is responsible for any customs duties, taxes, or import fees imposed by the destination country.
Large & Fragile Items
Instruments and large equipment may require special packaging and handling. Additional shipping fees may apply for oversized items, and delivery times may vary. We take great care in packaging all items to ensure they arrive safely.
Lost or Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging. If your package is lost in transit, please reach out to us at [your email address] and we will work with the carrier to resolve the issue.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status directly with the carrier.
Contact Us
For shipping questions, please contact us at [your email address].