Refund policy

Return & Refund Policy

Thank you for shopping at Live and Amplified Music Shop. We want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Certain items are non-returnable, including:

• Opened strings, reeds, or other consumables
• Downloadable software or digital products
• Customized or special-order instruments

To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of delivery with photos of the damage.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you haven't received your refund within 10 business days, please check with your bank or credit card company first, as processing times vary. If you still have not received it, contact us at [your email address].